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ANALYST SKILL SETS

Pete Basiliere
Customer Relationship Management (CRM) Printing
Automated Document Factory (ADF)
Document Output Management
Printing and Mailing Best Practices
Print and Mailroom Security
Printing Total Cost of Ownership (TCO)
Production Operations Management
Transaction Document Printing
Commercial Printing
Direct Mail

Don Dixon, Research Director and Agenda Manager, Gartner
Copier and printer based MFP market trends
vendor market share
market sizing
forecast
trends analysis buying patterns and all factors influencing the output markets
Assessments for office print
Office printing and copying
Multifunctional products
Managed Print Services
Rightsizing
Color Printing and Strategy
A4 MFPs
Smart MFPs Print or copier vendor selection
Scanning on MFPs
MFP platform transformation

Peter Grant, Managing Vice President, Printing Markets
Outsourcing
TCO
Supplies
Managed Services
Managing Color
Assessments
Print Strategy

Toby Bell
Vendors and trends in the enterprise content management (ECM) marketplace,
business process management (BPM) as it applies to enterprise content (CEVA/WEBA),
and content strategy, valuation, mining and analytics.

Ken Weilerstein, Research VP, Printing Markets
Assessments for office print
Office printing and copying
Multifunctional products
Managed Print Services
Rightsizing
Color printing
Personal printer issues
Print security (office perspective)
Printer and copier vendor selection
Copy Center or Centralized Reprographic Department

Tosh Prabhakar
Low-end inkjet platen-based and sheetfed MFP (multifunctional product) devices,
analogue and digital monochrome copier devices,
digital color copier devices,
multifunctional products (both copier- and printer-oriented),
vendor analysis and research,
and distribution issues.