Peter Grant
Managing Vice President, Gartner

Gartner Dataquest research tracks vendor performance across various technologies and segments. How are your suppliers performing in today's competitive environment? What is separating the leaders from the followers? What has changed since you refreshed your printer and copier fleets five or more years ago? What does Gartner forecast as significant trends you need to be aware of? You will get a state of industry report as well as insight from our primary research work.

Ken Weilerstein
Research Vice President, Gartner

Until recently, most businesses had no strategy to manage print and didn’t know they needed one. Now the printer and copier vendors are all telling you they can help you save money. Learn about the latest strategies for managing print to maximize productivity in your office and hold down costs.

Ken Weilerstein
Research Vice President, Gartner

Many IT departments wish they could just hand print off to someone else. Vendors say it can save you money, too. Should you outsource your office print, and if so, to whom? Learn about the pros, the cons, and the pitfalls, and Gartner's criteria for selecting the right vendor.

Ken Weilerstein
Research Vice President, Gartner

Properly implemented, the latest printer and MFP designs can boost your productivity and save you money. Inappropriately implemented, they can waste your time and money. Find out about the implications of A4 and Black-To-Color-Printing from the buyer's perspective.

Pete Basiliere
Research Director, Gartner

Business need production printing systems to produce their bills and statements, but most find the purchasing process intimidating. With costs running into millions of dollars, even small improvements to the purchasing process pay off, but most customers don't purchase often enough to get good at it. Hear our tips on how to minimize your risks and maximize your clout as a buyer.

Pete Basiliere
Research Director, Gartner

Data thefts are embarrassing, and may expose you legally. Perhaps you think your printed documents are secure because you produce them in house. Learn about the risks you may be overlooking in your print center, and in your outsourced print, and about the very manageable steps you can take to minimize them.

Pete Basiliere
Research Director, Gartner

Most organizations offer a dismal career path for their print center staff:

• Do your job well and your bills and statements go out on time;
• Do your job better and you hold down the costs;
• Do your job best and watch your role in the organization disappear as the print function moves online or is outsourced!

Find out how CRM Printing can turn your print center into a hot and lucrative promotional tool that reaches out and touches your customers. Learn what's really involved in making CRM printing work and how to overcome the practical hurdles.

Karen Shegda
Research Director, Gartner

Despite predictions that we are moving to the "paperless office," most organizations still conduct large and important parts of their business on paper. Paper documents continue to underlie many core organizational processes, including transactions. The challenge for midsize and large enterprises is to save money, increase efficiency, reduce cycle times, and avoid risk. Many are turning to document imaging as a means of automating their paper-intensive processes and reducing the costs and risk associated with storing and distributing paper documents. This session examines the role document imaging plays in enterprise content management initiatives and looks at trends and implementation strategies for extracting value and demonstrating ROI by digitizing office documents.

• What constitutes Enterprise Content Management and what role does document imaging play?
• How will document imaging architecture and technology evolve?
• What will be the enterprise strategies for managing document related content during the next five years?
• How can organizations achieve efficiency and demonstrate ROI through document imaging?