Matt Boon
Managing VP for Hardware Markets WW

Prior to joining Gartner in May 2000, Mr. Boon was with Tower Technology, an integrated document management company, for eight months, where he was a senior market analyst responsible for developing a competitive intelligence program that covered the major integrated document management software companies. Before this, he spent 8.5 years at Australian IT consultants Ideas International, where he managed the company’s server and storage competitive intelligence and pricing databases, covering data collection, reporting and management of a team of analysts.

I love working in an environment that allows (and encourages) me to exceed my own personal capabilities. This atmosphere inspires me to help the team achieve and exceed their challenges, and by extension, ensures that our clients get as much as they can from Gartner.

Peter Grant
Peter Grant is a research vice president in Gartner, where he is responsible for printer markets and management. He also focuses on office products including printers, copiers, multifunction products and emerging technologies. Mr. Grant's research includes output fleet management, output outsourcing services and printer TCO. Mr. Grant presents at Gartner Events and the Xplor Show.

Prior to joining Gartner, Mr. Grant was involved in the business development of OEM peripherals including laser printers, ink jet, flat panel displays and optical drives. He has also worked in the product development and marketing of color laser printers and color multifuction products (MFP).

"I enjoy providing data to help clients make the best business decisions possible for their long and short-term printing strategies. I also enjoy defining what's driving and inhibiting growth and change in this market, and helping clients execute efficiently to meet their growth objectives."

Ken Weilerstein
Ken Weilerstein is a research vice president specializing in document-related technologies. He closely tracks the printer, MFP and electronic output industries. Mr. Weilerstein advises Gartner's thousands of end-user clients on these subjects, helping them make decisions and prepare their strategic plans. He also takes the lead role in setting the agenda for print and related subject for Gartner's end-user clients. Mr. Weilerstein speaks at Gartner conferences and at other industry conferences, such as XPLOR.

Mr. Weilerstein has 16 years of experience as a computer industry analyst for printers and optical storage. Prior to joining Gartner, he was a computer industry analyst for McGraw-Hill. His previous experience was in technical documentation and sales.

"The most rewarding part of my job is being able to help so many of Gartner's numerous clients on a one-to-one basis."

Pete Basiliere
Pete Basiliere is research director for Hardware & Systems in Gartner Research, based in New Hampshire. Since joining Gartner in 2006, Mr Basiliere has focused on providing research, insight and advice on production printing systems and applications including best practices, market strategies and technology trends.

Mr. Basiliere has more than 10 years of experience in production printing IT and operations management. Prior to joining Gartner, Mr. Basiliere served as operation manager for the Liberty Mutual Insurance Group. Before joining Liberty Mutual, he worked for InfoTrends/CAP ventures and PEP Direct in operational and senior consultant positions. Mr. Basiliere is also the author of Diversifying with Mail and Fulfillment Services: Unlocking Hidden Profit Potential (NAPL, 2005) and Successful Print Buying: A Guide to the Cost-Effective Procurement of Printing (NAPL, 2003). He holds a BA from Bates College and an MBA from the University of New Hampshire.

“I enjoy collaborating with Gartner analysts worldwide to provide fact-based advice to our clients so their print, mail and order fulfillment services may best serve their customers”.

Don Dixon
Don Dixon is a research director and agenda manager in Gartner Research, based in Monroe, North Carolina. Since joining Gartner in 1999, Mr. Dixon has focused on providing insight into the market dynamics that drive the input and output spaces. Mr. Dixon's research provides vendor market share, market sizing, forecast, trends analysis, buying patterns and all factors influencing the output markets.

Mr. Dixon has more than 20 years of experience in IT, specializing in output technologies, including copier, fax, multifunction (MFP) and printing products and processes, as well as training development, training process improvement, curriculum development and field support benchmark processes. Prior to joining Gartner, Mr. Dixon served as manager of the Curriculum Development Department of Ricoh Corporation's Service Education Division. In that role, he managed a staff of eight writers and instructional developers, and he was responsible for the effective and efficient development of all training and collateral material for Ricoh copiers, facsimile machines, printers, digital duplicators, scanners and wide-format printers. Before joining Ricoh, he worked for Canon USA in several technical and supervisory positions.

"I have always enjoyed meeting and helping people. At Gartner, I get great satisfaction from hearing a client say, 'That was great advice; you really helped me.' From time to time, we not only help customers solve their business problems, but we also help them save money and grow their businesses. These are the things I like most about my work at Gartner."

Karen Shegda

Ms. Shegda has nearly two decades of experience in tracking and analyzing specific products and vendors in technologies such as document imaging, integrated document management software and document-centric workflow. Ms. Shegda has contributed numerous articles to industry trade publications and has spoken at various industry trade shows, user forums and conferences, including the Association for Information and Image Management, Documation, Government Imaging, INFOIMAGEM (Brazil) and ImagingExpo.

"I greatly enjoy assisting Gartner clients in understanding enterprise content management technologies and the benefits from adopting them. By helping Gartner clients through the vendor/product selection process I can provide real and tangible value to their business."