Gartner is about to start working on a Magic Quadrant to review Managed Print Services (MPS) providers. Magic Quadrant shows the relative strength of vendors in a particular market. (See Note 1 for Gartner definition of MPS)

Gartner would complement its analysis/assessment with organizations` perceptions of working with their MPS provider, how they are incorporating MPS into their business processes and strategies.

Q1:	In which regions have you implemented a MPS?
		Asia/Pacific
		EMEA
		Japan
		Latin America
		North America
Q2:	Could you please indicate which elements of a MPS you currently have in place?
		Assessment services, that involve sampling to assess usage patterns, lay-out of the office and users' needs.
		Asset management, for example asset tracking and supplies management. But also deploying the right number of products per employees, and consolidate print, fax & copy requirements if necessary.
		Output management services, which include print job routing, client cost tracking, job security.
		Support services, such as help desk. But it could also include consolidated billing, a single point of contact for all devices for break down support.
Q3:	Does your MPS contract cover:
		Your office print needs.
		Your production print needs
Q4:	Which providers do you have the contract with for the provision of your managed print services?
		Main:
		Secondary:
		Other:
Q5:	How long have you had your MPS contract?
		Less than 1 year
		2 year
		3 year
		4 year
		5 year
		More than 5 years
Q6:	What were your top 3 goals of your MPS project?
		Copy/Print related cost reduction
		Print related demands on IT and/or support people reduction
		Headcount reduction
		Number of devices reduction
		Productivity of the core staff improvement
		lifecycle management of equipment improvement
		Service to internal customers improvement
		Management of supplies improvement
		Print device availability improvement
		Time to break/fix improvement
		Consolidation of print and/or copy services under fewer number of suppliers
		Increase your negotiating clout

For the next 2 questions, please use a scale of 1-5, where 1 means "not at all" and 5 means "extremely"

Q7:	What is your level of satisfaction with the following areas?
		1	2	3	4	5
	Needs assessment/audit
	Installation of devices, print servers, driver
	Equipment
	Supplies provisioning
	Break/fix & maintenance of print/copy devices
	Billing
	Asset management/tracking
	Account management
	Overall
Q8:	How important is it to your organization to have a service relationship with the manufacturer of the print devices?
		1	2	3	4	5

Would you be willing to participate in a more detailed discussion as part of our MPS Magic Quadrant project? Please note that your name and company name will be kept confidential.

Yes	No
Name:
Job Title:
Company:
Telephone:
Email:

Thank you in advance for your help with our research

Note 1: Managed print service (MPS) is a generic Gartner term for a service offered by an external provider to optimize or manage a company's document output to certain objectives, such as driving down costs or improving efficiency and productivity. MPS contracts can range from assessment services, asset management and output management services to support services. Through an MPS contract, an external service provider will review, implement and manage the client's output fleet. Generally, the external service provider either owns the hardware or leases it from a financing company in its customer's name. The customer usually pays a monthly or quarterly fee, based on cost per page or cost per seat, which is agreed when setting up the contract. Managed service agreements may also include the management of a customer's network and the distributed capture infrastructure for document management. This service can include scanning, indexing, archiving, storing, retrieving and retiring documents, based on a predetermined protocol.